Lean for IT/Software.. Make knowledge explicit/2

This is the second post for implementing Lean in Knowledge Work based on Harvard Business Review article here, you can read my previous post about visualising waste here. When trying to make knowledge explicit, we should appreciate the following:

  • People are non-fungible. People differentiate themselves based on their character and ethics.
  • Skills are levelled: We will continue to have people of varied degree of competency in certain skill.
  • Having knowledge explicit will never replace people and their interactions. Continue reading