Why we can’t accept work from our clients?
Answer: because all people are busy.
Why all people are busy?
Answer: There are so many projects and deadlines.
Why didn’t we plan this current work?
Answer: We planned, but it didn’t work, in addition our work has lot of defects (we call this maintenance to be nice).
Is this maintenance sort of new feature?
Answer: NO, it’s failure from our side and considerable percentage of our people effort is spent addressing them.
Why you didn’t tell me about that before
Answer: none… ** Fear **
Symptoms of Fear behavior:
- We are always busy
- People are forced to do work on expense of quality. We create our own technical debt.
- We always change priority
- We don’t dare to ask our manager to give us work because of available capacity
- Presence of heroes
- We create defects
Please add other symptoms.